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This message is to give customers information on maintenance for ARC&OR
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
If you want to update your password, simply select the Forgotten your password option at the bottom of the sign in screen to reset it. You'll need your 6 digit pin code to complete this.
To change your email address, simply sign in, go to your profile, select Security & Notifications, and Change email address to start the process of updating your details.
If you need more help updating your details on the platform, please view our helpful guide below.
If you don't currently have access and would like to manage your account online, read our activation guide.
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Other contact options
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Explore our selection of training and how to guides to help you get the most from Aegon Platform.
If your circumstances mean that you need some extra support, we’re here to help.
