Update your bank details

Support topics

Updating personal details

If you want to update your bank details, please complete the form below.

Change to product details For customers - Use this form to change product details including regular withdrawals, income distribution and bank details for withdrawals.

Please remember to include any supporting information required.

If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.

Get in contact

If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.

To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.

Launch webchat

Opening hours:

Opening times:

Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed

Other contact options

Phone:

+44 (0) 3456 044 001

Opening hours:

Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed

Call charges will vary.

A helping hand for those requiring extra support

If your circumstances mean that you need some extra support, we’re here to help.

woman with braids and a green sweatshirt is showing a tablet to an older man as they sit on a cream sofa

Practical support

We can offer different types of practical support and try where possible to centre this around your individual needs.

Support options could include:

Assistance filling out forms
Having a conversation in a way that suits you best
Talking you through processes or topics you might find difficult to understand
With your authorisation, liaising with family members or carers to articulate instructions

We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.

If you require an alternative communication format such as braille, large print, or audio, please contact us using phone or webchat. We will not be able to support this over email.

Aegon Platform

Support topics

Updating personal details