Address and contact details
You can update these through our online services. If you don’t currently have access to our online services, you can register here.
You can also update these using our online contact form.
Alternatively you can contact us, though unfortunately we can’t accept changes by email. Please make sure the instruction is signed by all planholders and/or all trustees. We might ask you to send us evidence of your new address.
In some cases you won't be able to update your address online, such as:
- If you now live overseas; or
- If we don't currently have an up to date address for you and you don't have access to online servicing.
Please be aware we may require two types of documentation to confirm your identity.
Name changes
You can update these through our online services. If you don’t currently have access to our online services, you can register here. You can also update these using our online contact form. Alternatively, you can contact us, though unfortunately we can’t accept these changes by email. Please make sure the instruction is signed by all planholders and/or all trustees.
Please be aware that under some circumstances we may require a certified copy of one of the following documents:
- Deed poll
- Decree absolute
- Civil partnership certificate
- Marriage certificate
Please contact us if you don’t have any of the above documentation. For more information on certifying documents please visit our documentation certification FAQ.
Plan changes
If you want to make the following changes to your plan please use the Plan alteration form (PDF – 200kb), otherwise please contact us to discuss the change you want to make. Before making any changes to your plan, you should be comfortable with your decisions. If you’re unsure, you should get financial advice, which there may be a charge for.
Complete the Plan alteration form (PDF – 200kb) if you want to:
- Restart your contributions.
- Change your payment frequency.
- Change your plan from a company pension to an individual pension.
- Change your employment or personal status (for example, starting full-time education or carer responsibilities).
Bank account and direct debits
Changing your bank account to receive income payment
Please contact us to let us know if you've changed your bank details and would like us to pay your income to your new bank account. We'll need the instruction to be signed by all planholders and/or trustees and may ask you to provide evidence of the new bank account.
Changing your bank account to collect contributions
If you're the account holder, you can contact us to make changes to any existing direct debits you've set up.